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Hyatt Regency Cincinnati

151 W 5TH STREET CINCINNATI, OH 45202

Cincinnati: Downtown Cincinnati

4-5 19 Reviews

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How they rated...

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What they said...

Show Reviews | Show Tips
5
Traveler Type: Vacation

Good experience

Anonymous from Perryville, MO – Would stay again
Stayed Jul 2009, 1 day Most Recent Stay
Show Full Review >

We self-parked our car at a garage connected to the hotel via skywalk. This worked out well for us. Elevator service on Saturday morning was slow. Too many people trying to leave at once.

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3
Traveler Type: Vacation

Room very small, expensive breakfast, parking, and internet.

Aaron C. from Owensboro, KY – Wouldn't stay again
Stayed Jul 2009, 2 days
Show Full Review >

Stayed July 4th weekend 2009. The room was very small, they charge for everything. $10 a night for wireless internet, $14 per night for parking, and their isnt even a free breakfast. The only plus was the cleanliness.

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2
Traveler Type: Friends Getaway

Service, Amenities below standard!

Anonymous from Louisville, KY – Wouldn't stay again
Stayed Jun 2009, 2 days
Show Full Review >

I just stayed at the Hyatt in Cinci over the weekend and was astonished at the lack of quality service and care of this hotel. First off, I do believe Hyatt could at least offer better parking services. The recommended Avis parking garage connected to the hotel was extremely dark and I saw no security cameras and the elevator and corridor leading to the hotel reeked! This morning upon leaving we found 3 men sleeping in the corridor where they thought they could not be seen and they were not since there is no security present to insure safety! The room itself was sub-standard and lacked cleanliness. The hotel definitely needs upgrading from the elevators to the rooms. The room service was lacking and even though one room servant witnessed obvious makeup stains to white bed sheets and pillow cases she simply made up the bed and tucked the dirty sheet under to hide it instead of changing it knowing we would be staying another night. When checking out I was asked by staff how I liked the stay and I responded honestly that I did not and when I told him why, he responded ""well the hotel is in litigation"" indicating upgrades and inconvenience would happen because of this. I dont care what is going on, the hotel should always be welcoming and accomodating to its guests or they should not open their doors. And Hyatt could start complimentary breakfast--it could not hurt. I did not find the staff very friendly at all and I guess I am just too big on customer service!

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5
Traveler Type: Friends Getaway

Great staff!

Becky S. from Ellicott City, MD – Would stay again
Stayed Oct 2008, 3 days
Show Full Review >

The hotel was very nice, and the staff was very friendly and exceeded expectations of customer service! There was always somewhere there to help with questions and to make our stay enjoyable. The hotel is very nice, clean and close to the stadiums!

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5
Traveler Type: Romantic Getaway/Honeymoon

cincinnati trip

Anonymous from Omaha, NE – Would stay again
Stayed Sep 2008, 3 days
Show Full Review >

It was a nice hotel and the staff was very helpful

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Rates from $79.01/night

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Note: The rates shown above are based on double occupancy and do not include service charges, resort fees, extra person charges, child fees, and/or any other incidentals unless otherwise noted. Additional fees may apply to some amenities. Bed type, smoking preference and in-room amenities are subject to hotel availability. Any currency conversion for the above rates is based on today's exchange rate.
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