Sheraton Anchorage Hotel & Spa

The Anchorage Sheraton had multiple false alarm evacuations, night(2-3AM) and day and made my crippled/hobbled wife and 89-yr-old in-laws go down 15 flights of stairs unassissted and stand in the cold rain for no good reason. They were aware of these people's condition and did nothing to assist or compensate.

We stayed in this hotel for four nights. It has a reasonable location adn the rooms were clean. However I cannot remebmerb when I experince such poor customer service. The hotel staff was not frinedly and not interested in any help what so ever. It was unplesant and uncomfortable. Would not stay in this hotel again.

After frequenting Anchorage from the Peninsula often, I finally found a hotel that I truly enjoy. The staff was great, and even greeted us with a carnation when we checked-in. The room was spacious, and the overall feel was classy. I'll definitely stay here in the future. To keep it on the realistic side, the only negative aspect was the plug in the bath tub didn't seal well, but it was enough to use effectively. Another aspect that I liked was its proximity to the downtown activities. Shopping, theatres, museums, etc. were all within walking distance!!

The accommodations were comfortable, clean and satisfactory. However, I do have a couple of comments: I was very surprised that I was charged an extra $10.00 to park in their parking lot for one night plus another $10.00 for wireless internet. I could understand if it was covered indoor parking but it is not. I only stayed one night so I don't know if the parking and internet extra charges are per night or per stay. I have never been charged to park my vehicle in the parking lot of a hotel before and I can't say I was very happy about it! Lastly, I called the morning of my stay to confirm and ask for a non-smoking room. I was told by reservations that I would have to wait until I checked in to see what was available at the time (I had booked for the first time through Priceline.com). When I arrived, I observed a notice stating that the hotel was a non-smoking hotel. I cannot understand why the reservations lady didn't just tell me that when I called!

I enjoyed my stay at the Sheraton Achorage. The staff was excellent; professional and coureous. I do wish their shuttle service went to the airport and back, but felt it was a great buy. My room overlooked the bay and mountains, and although it was snowy and cold, I felt comfy and well taken care of.