Ramada Conference Centre

This was absolutly HORRIBLE. Apparently they are undergoing renovations however the things they are not renovating is their staff! First te elevators in teh northtower are ALWAYS going down and if they are not broken they litterly take 20minutes(NOT an exageration) to get htere the west tower feels like your living in a basement, it's dark, cold and smells and the east tower, only some rooms are renovated (the staff doesn't even know which ones) a nd the renovations is new drapery and a lighter furniture!!! WOW still the same crap hotel. They are SO disorganized and all the staff is confused (they had a MANAGER up front not knowing how to work the system how is that for class1) most of their down time is spent doing refunds becasue of the lack of communication they look retarded they alwasy have to comp something. The Botanicas food is good. HOWEVER trying to get seated adn served is another story. service is poor adn the day cooks vs the night cooks is insaine- night cooks will mod your meal happily where as the day cooks you can't get a meal you will actually enjoy! The pop machines are ajoke! you get the wrong pop after paying for it! and you have to pay with tokens or a credit card!! the bottles of water in the rooms are warm and discussting, they say complementry yet when you leave they charge you $ for a bottle of ""complementry"" water!!! to sum this up I not only think you should avoid this place as much as possible but I believe it should be SHUT DOWN - this is a bad name and look on Edmonton!!

The room was disgusting! There was a layer of sand covering the bottom of the shower, hairs on the toilet seat, stains on the walls. I was afraid to touch anything and I slept on top of the blankets with all my clothes on. To top it all off they charged my credit card for the room AFTER travelocity had paid them and already charged my card themselves. Now 2 months later I still can't get ahold of the hotel manager for a refund, and the people at travelocity have stopped trying.

Our floor was under renovation, should have been closed off completely. We had to share the elevator with construction men and their tools. Had to walk through construction zone just to get to the elevator near lobby. Its about time its getting renovated, but close off the wing so the construction men can get their job done and customers don't have to see the mess. Our room was recently painted, and caulked and fumes were so bad we had to sleep with patio door open all evening. Hallway to our room smelled musty and dusty from the renovation. Our room was nicely updated however, good to see a change as we stayed here last year also. Homeless people with shopping carts welcomed us each morning we went to our car in the parking lot.

Type:Dining Distance: In hotel

Meal Vouchers

If you complain about the renovation, they may give you a meal voucher or two.

Our floor was under renovation, should have been closed off completely. We had to share the elevator with construction men and their tools. Had to walk through construction zone just to get to the elevator near lobby. Its about time its getting renovated, but close off the wing so the construction men can get their job done and customers don't have to see the mess. Our room was recently painted, and caulked and fumes were so bad we had to sleep with patio door open all evening. Hallway to our room smelled musty and dusty from the renovation. Our room was nicely updated however, good to see a change as we stayed here last year also. Homeless people with shopping carts welcomed us each morning we went to our car in the parking lot.

Stayed in non-smoking room, however the smell and smoke from the other floors drifts into the room through the vents. Ceiling tiles in room were mouldy and crumbling. Ceiling tile over shower was waterlogged but had been painted to cover up stains. Blanket had cigarette burns. No fridge in room, TV was and old 19", windows have no screens so bugs get in. Pop machines require "tokens", and when tokens are purchased, the machines take them and do not dispense drinks. Was listening to "free 5 minute preview" on the "OnCommand" TV music channels, and at the end of the 5 minutes, $* was automatically charged to our bill without warning. Local calls are VERY costly. Card reader quit working on our door. When reservation was made, we were pomised a rate of $* per night, as we were attending local medical business. Upon arrival, we were suddenly told that in order to receive this rate, we were required to obtain a letter from the hospital confirming that we were actually there on medical business (very inconvienient). Asked for 1 bed but upon arrival were told that we could only have 2 because it was "too much trouble" to change rooms. This hotel is in a GREAT location, and has a LOT of potential if Ramada would just do some work to it !! Will definately not stay here again, anytime soon until some serious changes are made. Unless you like disappointment, this is not the place to stay..... the Best Western down the road is MUCH nicer.