Omni Charlotte Hotel

I was very impressed with the staff and how attentive they were to me and my wife. After checking in and having our car parked it was amazing that 100% of the time we were coming and going over the weekend, everytime we passed the desk staff and the parking staff they were able to greet us by name...every time we walked by the said hello to us by name! The room was great, though the water pressure in the shower could be improved a bit. It took time and effort to get the shampoo out of our hair. Overall great stay, good location and wonderful staff.

I really liked staying in the Omni. Everyone was very helpful and friendly and the hotel is beautiful. The restaurant in the hotel is a bit on the pricey side, their food is decent but not the greatest. Also, the hotel is always super cold...I guess that can be a good thing or a bad thing. They also have a cool looking roof-top pool but I never had time to check it out.

We had only one complaint. We were in Charlotte for a conference. Our first day was Friday and we saw so many great places to have coffee or purchase lunch and shop. On Saturday and Sunday (the only 2 other days we were there) everything was closed. The hotel was great - - service was excellent.

We have always had good experiences at the Charlotte Omni. This time, not so much. At check-in I used a Visa check card, which I have used all over the world as a credit card. Here they charged me $250 security deposit just to get a key to the mini-bar. And when we got to the room, I couldn't find a phone book to scope out local restaurants. When I called the front desk, they informed me that there were no phone books in the entire hotel because they are ""going green."" This is just ridiculous. There are still Bibles in the rooms, which might be of some comfort to a few people but not much use to out-of-town travellers in search of local goods and services!

Our first introduction to this hotel is that there was NO shuttle from/to airport. Next, there was a charge to park the car and the garage was poorly marked.\n\nOur first desk person told us a kind bedroom was not available, only two doubles. (claims it was only a request as we booked online) I went to the car, to get my husband and when we returned, another person waited on us and was able to get a king room. I guess it depends on who waits on you as this was less than 5 minutes later.\n\nThere is a supposed security system where you must use your room key to be able to select a floor to get to the rooms. I was not checked in yet and coming from the car lobby floor. I went immediatly to the 12th floor, where the car picked up passengers (so much for safety)\n\nWe found the room small, but clean. The pool ridiculousy small without ample seating. No jacuzzi. The gym had inadequate equipment for a hotel that size and star rating. It was too warm in there, and you could not adjust the a/c. NO water available either. I have never been in a gym that does not offer water. Cheap machines too...weird elyptical-awkward position.\n\nRoom service was OK. Watch for the 19% fee and delivery charge on top of the cost.\n\nThe beds were comfy, although the bedspread, which was white should have been bright white, not greyish white. Overall, at most I would give is 3 stars.\n\nSeveral Hotel guests tell us they paid $80 as they were with a wedding party. Less than half what we paid.

Type:Dining Distance: In hotel

tell them you are with a wedding party

Not worth the going rate, but tell them you are with a wedding party. Well worth 80.00